Minimum Order Requirements:

ByCASE.com is a wholesale website. The minimum order requirement is 6 pieces for each item.

Volume Orders:

We offer Special Pricing for large orders. Please see the Details page of each product for specific quantity pricing.

Please note: During your initial shopping, our system will allow you to add 100 pieces to your Shopping Cart. While you are viewing your Shopping Cart, you may change the quantity beyond 100 pieces, in the space provided, and then click "Update".

Custom Embroidery:

We offer custom embroidery of your logo or custom graphics. The first time set-up fee is $50.00 per logo or graphic, and $3.00 per item embroidered. We require a minimum of 12 bathrobes or towels for Custom Embroidery orders. Bathrobes and/or towels must be purchased before embroidery begins and cannot be returned once the embroidery is complete. If you prefer, a sample embroidery piece will be sent to you and we will await your approval before embroidery work is started. Completion and delivery time is approximately 7-10 days after you have approved the sample piece.

In Stock Inventory:

We keep our warehouse inventory fully stocked to accommodate our customers and provide speedy same day shipments. Being that we manufacture, import and distribute our own products, we cut out the costly "middle-man" and provide our valued customers with the best possible savings. We also carry a few items that are made by our manufacturing partners to provide a diverse selection of goods.

Our Guarantee:

We are very proud of the products that we offer and our number one priority is 100% customer satisfaction! We are confident that our products will meet the scrutiny of any savvy buyer looking for the highest quality cotton products available on the market today. If you are not satisfied, you may return any order to us for a full refund of the cost of the merchandise within 30 days of receiving your shipment.

Payment Methods:

We accept most credit cards, personal or company checks, and PayPal for payment of your order. If paying by check, please send it to ByCASE.com, 17150 Newhope St. #904, Fountain Valley, CA 92708 and note your Order id # on the check. Orders will be shipped upon check clearance of 5-10 business days.

Shipping and Delivery Time:

Back Ordered Items:

Due to the overwhelming popularity of our bathrobes and towels, a product may be placed on Backorder until additional inventory is received. If an item is on backorder, we will notate the product's Details page of the backorder and restocking date. Backorders will be filled as soon as product is restocked and a shipment confirmation email will be sent to you immediately. If you have questions about your backordered item, please email us at support@bycase.com.

Change or Cancel Order

We do our best to ship all orders in the same day that the order is received. If you would like to change or add items to your order, please call us immediately at (714) 241-8175 or email us at order@bycase.com. We will try to accommodate your request to modify an order before the order is shipped out. If the order has already entered the shipping process, it cannot be changed or cancelled. However, you may return your items once you have received them. If you would like to cancel or return an order, please note our Return Policy.

Track Your Order:

Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us at order@bycase.com with your name, contact info, order number and tracking number and the best time to reach you.

Lost password:

If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. If you need to change your username or password please contact us by email at support@bycase.com.

Exchange and Return Policy:

We will be glad to refund or exchange any new and unused merchandise. If you would like to return an unused item, you are entitled to a replacement, refund, or credit within 30 days of the date of purchase. The refund or credit will not include any shipping charges shown on your invoice. A refund or credit will amount to the total cost of the product plus any applicable sales tax. Shipping charges will not be refunded.

To return merchandise, send an email to order@bycase.com that includes the purchaser's full name, invoice number, daytime phone number, email address and reason for the return. ByCASE.com Returns Department will issue you an RMA #. Write your RMA # on the outside of the return box, repack the items, enclose a copy of the original invoice, and ship the return within 5 days via USPS, UPS, RPS, FedEx or any other courier that will issue you a tracking number. An RMA # must appear on the outside of all return packages.

We suggest keeping your return shipment tracking number for your records. ByCASE.com reserves the right to modify its exchange and return policy.

Privacy Policy:

Bycase.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Bycase.com.

1. Notification of Changes:

If Bycase.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use. At any time, you may later review or update the personal information we have collected online from you by contacting us at: info@bycase.com .

2. Opt-out of Communication:

We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Bycase.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to info@bycase.com

3. Cookies:

We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.

4. Security:

At Bycase.com you can be assured that your personal and account information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.

5. Legal Disclaimer:

Occasionally Bycase.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Bycase.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

6. Third Parties:

The information collected by Bycase.com is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.

7. Log Files:

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.